9wiket Terms & Conditions – Everything You Need to Know About Your Rights and Responsibilities

Introduction General Information & Compliance

These Terms and Conditions ("Terms") govern the use of the 9wiket platform and all its services. By registering an account or using the platform, you agree to be legally bound by all of these Terms.

9wiket is an internationally licensed online betting and gaming platform serving users in Bangladesh and beyond. We are committed to transparency and fairness, which is why all of our rules and policies are set out in full detail here.

01 Eligibility & Age Requirements

Under 9wiket's Terms and Conditions, you must meet the following requirements to use the platform:

• You must be at least 18 years of age.
• You must not be a resident of any country or region where online betting is strictly prohibited.
• You must have full legal capacity — meaning you must be of sound mind and capable of entering into a contract.
• No previous 9wiket account has been banned or suspended under your name.

At any stage of registration, 9wiket may request a government-issued ID (National ID card, passport, or driving licence) to verify your age and identity. Failure to submit verification documents within the specified timeframe may result in a temporary account suspension.

02 Account Registration & Management

Registration Requirements

You must provide accurate and complete information when registering an account on 9wiket. If an account is created using false or fabricated details, we reserve the right to terminate it at any time.

• Only one account per person is permitted.
• Only one account may be opened per mobile number or email address.
• Multiple accounts cannot be opened from the same device or IP address.
• Please notify our support team immediately if any of your account details change.

Password & Security

You are responsible for keeping your account password confidential. 9wiket will never ask for your password by phone, email, or chat. If you suspect unauthorized access to your account, change your password immediately and contact us.

03 Payment & Transaction Policy

Deposit

The following guidelines apply to deposits under 9wiket's terms and conditions:

• Minimum deposit amount: ৳200 (two hundred BDT).
• Accepted payment methods: bKash, Nagad, Rocket.
• Deposits are typically credited to your account instantly.
• Payments must be made from your own mobile banking account only.
• Third-party deposits are not accepted, and any suspicious transactions will be investigated.

Withdraw

To withdraw winnings, your account must be fully verified (KYC verified). Withdrawals are typically processed within 12–24 hours.

• Minimum withdrawal amount: ৳300 (three hundred BDT).
• Withdrawals will only be processed to the same payment method used for the deposit.
• KYC documents may be required before your first withdrawal.
• Applicable wagering requirements must be met before withdrawing funds obtained from bonuses.

04 Bonuses & Promotional Offers

9wiket regularly offers bonuses and promotional deals. Please read the relevant terms and conditions carefully before accepting any offer. Full details of 9wiket's bonus terms and conditions are outlined below:

• The welcome bonus is available to new members one time only.
• Each bonus has a specific wagering requirement (typically 5x–20x).
• Bonus balance cannot be withdrawn directly.
• Each bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Some bonuses apply only to specific games or sports.
• Any misuse of bonuses — including arbitrage betting or the use of multiple accounts — will result in account termination.

05 Betting Rules

Bet Acceptance & Cancellation

Once a bet is confirmed on 9wiket, it generally cannot be changed or cancelled. However, we reserve the right to void bets in certain circumstances:

• If an event is cancelled or postponed.
• If incorrect odds are displayed due to a technical error.
• If evidence of match-fixing or any other irregularity is found.
• Evidence of fraudulent activity is found on the bettor's account.

Live Betting

Odds in live betting change rapidly. If the odds shift after you click to place a bet, the system will give you the option to accept the new odds. 9wiket is not responsible for any changes in odds.

Maximum Payout Limit

9wiket sets a maximum payout limit for each bet or event. This limit may vary depending on the game type and market. Full details on maximum payouts can be found on the relevant bet slip.

06 Responsible Gaming Policy

9wiket believes betting should be a form of entertainment, not a source of addiction. Under our responsible gaming policy, we offer the following features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit in advance on how much you are willing to lose within a given period.
• Self-Exclusion: You may request a self-exclusion to have your account temporarily suspended for a set period.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Reality Check: Get reminders about how long you've been playing.

Having trouble with a bet? Responsible Gaming Page view it or contact our support team directly.

07 Privacy & Data Protection

Your privacy matters to us. Under 9wiket's Terms and Conditions, we collect, store, and use your information solely for the purpose of providing our services. For more details, please visit our Privacy Policy Read.

• Your information is never sold or shared with third parties.
• All data is secured with 256-bit SSL encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• You can request to view or delete your personal data at any time.

08 Account Closure & Restrictions

9wiket reserves the right to close or suspend an account without prior notice for any of the following reasons:

• Violation of any provision of these Terms and Conditions.
• Suspected fraud, deception, or money laundering.
• Bonus abuse or operating multiple accounts.
• Harassment or abuse of other users or staff.
• Providing a false identity or inaccurate information.

You may request to close your account at any time. You will be given the opportunity to withdraw your verified balance before closure, unless the account is being closed due to fraud.

09 Dispute Resolution Process

If you have a concern, please contact our customer support team first. Most issues are resolved within 48 hours.

• Complaint submission deadline: within 30 days of the incident.
• Submit a complaint by email: support@9wiket.app.
• Please include your account ID, the date of the incident, and a detailed description in your complaint.
• 9wiket's decision shall be considered final.

10 Terms Amendment Policy

9wiket reserves the right to update or modify these terms and conditions at any time. For significant changes, we will notify you via your registered email or SMS.

Continued use of 9wiket after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly. The "Last Updated" date at the top of the page always reflects the most recent revision.